Refund Policy
Short version
Apple handles all billing, so Apple handles all refunds. Request one at reportaproblem.apple.com — it takes about a minute and most legitimate requests are approved.
1. How to request a refund
Go to reportaproblem.apple.com and sign in with your Apple ID (or open Settings → [your name] → Purchase History on your iPhone). Find the MAVI purchase or subscription charge. Choose "Request a refund" and a reason. Apple reviews and processes the refund — typically within 48 hours. Apple generally accepts refund requests made within 90 days of the charge.
2. Free trial
The MAVI Pro trial is free. Cancel anytime before the trial ends (Settings → [your name] → Subscriptions) and you will not be charged. If you were charged because you forgot, request a refund through Apple — and email us, we'll help.
3. Subscriptions
Cancelling stops future charges; it does not automatically refund the current period. If you were charged for a renewal you didn't intend, use the refund process above — that's exactly what it's for.
4. We'll advocate for you
If Apple's process doesn't solve it, email support@ghbventures.com with your purchase date and we will help make it right. We would rather you leave happy than keep money from a broken experience.